Archive for the ‘Building Relationships’ Category

Genetics or Environment?

You can be whatever you want when you grow up! Well, that was what they used to say. One of the first behaviorists, John Watson, claimed that he could take any infant and raise them up to be any specialty (doctor, lawyer, janitor, or even beggar) (Harris, 1999). Recent studies have argued that Watson may not have been successful in his attempts.

Our personality is not solely created by our environment, but in combination with our genetic makeup (Harris, 1999). For example, in some cases, an individual may have a hereditary learning disability, and their unique environment may allow them to accomplish more or less than they would’ve without this environment. Motivating parents or peers could cause this individual to exceed their expectations, but this does not make the disability disappear. They have to work harder to accomplish goals, and depending on the level of the disability may not be able to complete certain goals. Although it can be molded by our environment and personal choices, heredity impacts an individual’s personality greatly. It can be compared to a person’s physical features. A man could weight train for years with very little physical improvement. Whereas, another man could do the exact same training for the same amount of time and be a professional bodybuilder. This is because his genetic makeup allowed him to gain strength and mass easily.

Does this mean an employee who shows lack of commitment should be given a break because their laziness is hereditary? No, not at all! Even if this is true, at the time of hire, the employee agreed that they could complete the job with reasonable accommodation. If they have to work harder to complete a task than others, that is what they have to do. In this situation, it would be important to first find out why the employee isn’t committed. Then, let them know that their performance is affecting the entire team. Explain that in order for a team to work efficiently every member must be doing their part. Finally, make sure it is clear that their job requires them to complete the tasks at hand, and that there are repercussions for not completing them.

-Andrew Campbell

References

Harris, J.R. (1999, May). Why children turn out the way they do. Saturday Evening Post, pp. 50-53, Retrieved September 11, 2009 from EBSCOhost Database.

Organizational Culture

Do you know someone who always has a bad attitude? Most people will recognize this type of person right away, and avoid him almost as quickly.  Naturally, we don’t like this type of personality and do not care to be around it. A company’s organizational culture is its personality. This consists of the attitudes, ethics, and values of every employee from the bottom to upper-level management.

Let’s take a look at the organizational culture of the popular franchise, Starbucks. I worked for a Starbucks and know exactly what is expected of a barista.  Starbucks has continued to uphold a very high standard in their industry. It focuses on customer service, and building a relationship with the customers. As well as, delivering knowledge, smiles, and a perfect drink as quickly and as efficiently as possible. Starbucks mission statement can be found on their website and is as follows: “To inspire and nurture the human spirit— one person, one cup, and one neighborhood at a time.”

Starbucks focuses on being active in the communities they reside, in addition to their environmental responsibility, business ethics, open door policy, and their concern for the employees, customers, and stock holders. This is the recipe for a company with a strong positive organizational culture.

If you look at any company on the Fortune 500 list, you will see their ethical standard and the quality of their product being of utmost concern. Over the years, Starbucks has continued to uphold their mission statement. This type of organizational culture has resulted in a loyal customer base and success in a very competitive market.

-Andrew Campbell

Personality Tests in Organizations

“Please check YES or NO. Would you ever steal from our company?” Most of us who have applied for a job have had to answer this type of pre-employment question on a test of some sort. Although these questions are common sense, employers have started to give applicants a different type of test that reveals more about their character. These tests are called personality tests.

Unlike normal tests, a personality test will have answers that are both pleasant or both unpleasant. For example, “Do you turn in inaccurate work, or do you have trouble with authority?”  The applicant’s choice to the question secretly reveals information about himself whether he meant to or not. This can be very beneficial to employers.

Employers can find exactly what they need in applicants to fit the different spots of the team. A test may reveal that this person isn’t very sociable, but is extremely intelligent and an outstanding problem-solver. The employer may need someone who can do that type of work, but may also need an employee who excels in customer service type positions. He would then hire someone for that position who took the same test with the results of being more sociable. This would enhance performance in the workplace and help make efficient teams with every member having a proper role.

Employer’s viewpoints on personality tests vary greatly. Robert Colson, of the Teplitsky Colson LLP law firm in Toronto, gave the tests good reviews after having trouble finding good employees prior to the tests. Other employers are worried that an error in these tests could cause them to miss out on a great candidate.

In conclusion, all cheaters, liars, and thieves should beware. Personality tests can reveal more information than a resume’ or application, and these tests are becoming more and more common pre-employment.

-Andrew Campbell

Life of an HR Professional

Libby Sartain is one of the top HR professionals in the United States. She has over 30 years of experience in Human Resources. The article “Libby’s Life in HR—So Far;…” mentions some of the struggles of a Human Resource Professional. They, also, conducted an interview with Ms. Sartain, and asked her for tips on how she became what she is today. It mentioned her earliest bad memories from when she was once made to lay herself off at a computer services firm to her final accomplishments like being the leader when both Yahoo and Southwest made Fortune’s 100 Best Companies to Work for in America list. She mentions the importance of a company’s values in relation to success. She even mentions how a human resources executive must have thick skin, and get used to criticism. She talks about how important employees should be in an organization, and how you must show potential employees the best work environment around. She talked about healthy work relationships, and exactly how important a respect for authority really is. The final question in the interview was “What are the biggest challenges these days for HR leaders?” Sartain explained how employers used to be able to decide the work, wages, hours, and all other terms of employment. She says that this is changing very quickly and employees are having more and more power over their compensation, hours, and work environment.

I believe that Libby Sartain has made an impact on the Human Resource Management field. She has had a part in thousands (possibly millions) of jobs around the United States. Her experience and advice have helped managers everywhere become more efficient in managing and especially building human relationships. Sartain has been dedicated to keeping the “human” in human resources since she had to experience the pain of being laid-off. Her dedication to her employees, co-workers, and company have been key to her success.

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